Twitter’s new owner Elon Musk is further gutting the teams that battle misinformation on the social media platform as outsourced moderators learned over the weekend they were out of a job.
Twitter and other prominent social media firms have relied heavily on contractors to track hate and enforce rules against harmful content.
But many of those content watchdogs had headed out the door, first when Twitter fired much of its full-time workforce by email on November 4 and now as it moves to eliminate an untold number of contract jobs.
Melissa Ingle, who worked at Twitter as a contractor for more than a year, was one of several contractors who said they were terminated Saturday. She said she’s concerned that there will be increased abuse on Twitter with the number of workers leaving.
“I love the platform and enjoyed working at the company and trying to improve it. And I’m just really fearful of what’s going to slip through the cracks,” she said Sunday.
Ingle, a data scientist, said she worked on the data and monitoring arm of Twitter’s civic integrity team. Her job involved writing algorithms to find political misinformation on the platform in countries such as the U.S., Brazil, Japan, Argentina, and elsewhere.
Ingle said she was “pretty sure I was done for” when she couldn’t access her work email Saturday. The notification from the contracting company she’d been hired by came two hours later.
“I’ll just be putting my resumes out there and talking to people,” she said. “I have two children. And I’m worried about being able to give them a nice Christmas, you know, and just mundane things like that that are important. I think it’s particularly heartless to do this at this time.”
Content moderation expert Sarah Roberts, an associate professor at the University of California, Los Angeles, who worked as a staff researcher at Twitter earlier this year, said she believes at least 3,000 contract workers were fired Saturday night.
Twitter hasn’t said how many contract workers it cut. The company hasn’t responded to media requests for information since Musk took over.
At Twitter’s San Francisco headquarters and other offices, contract workers wore green badges, while full-time workers wore blue badges. Roberts said that contractors did several jobs to help keep Twitter running, including engineering and marketing. But it was the massive force of contracted moderators that was “mission critical” to the platform, said Roberts.
Cutting them will have a “tangible impact on the experience of the platform,” she said.
Musk promised to loosen speech restrictions when he took over Twitter. But in the early days after Musk bought Twitter for $44 billion in late October and dismissed its board of directors and top executives, the billionaire Tesla CEO sought to assure civil rights groups and advertisers that the platform could continue tamping down hate and hate-fueled violence.
Twitter’s then-head of content moderation reiterated that message, Yoel Roth, who tweeted that the November 4 layoffs only affected “15% of our Trust & Safety organization (as opposed to approximately 50% cuts company-wide), with our front-line moderation staff experiencing the least impact.”
Roth has since resigned from the company, joining an exodus of high-level leaders tasked with privacy protection, cybersecurity, and complying with regulations.