To promote environmentally friendly and sustainable mobility, the Delhi government has unveiled the ‘Delhi Motor Vehicle Aggregator and Delivery Service Provider Scheme 2023.’
This initiative aims to regulate and license aggregators providing passenger transport and delivery services, focusing on enhancing the quality of transportation services in the national capital.
Delhi Transport Minister Kailash Gahlot emphasized the long-standing need for licensing and regulation of aggregators to ensure smoother operations for the people of Delhi.
Notably, this scheme is the first in India to define phase-wise electrification targets for operators, aligning with India’s goal to achieve net-zero emissions by 2070.
The scheme outlines a commitment to completely electrify the entire Delhi aggregators fleet by 2030. It also marks the introduction of bike taxis in the city.
Gahlot highlighted that the scheme aims to enhance public safety and convenience by providing guidelines on vehicle cleanliness, driver behavior, and timely resolution of customer complaints.
The scheme mandates a phased transition to electric mobility to address environmental concerns to combat air pollution and promote green mobility.
The Delhi government stated that aggregators will be permitted to operate electric vehicle-only bike taxi services, with operational guidelines specified in the scheme.
The scheme establishes stringent standards for service quality to enhance customer satisfaction. This includes requirements for vehicle cleanliness, driver behavior, and prompt resolution of customer complaints. The scheme outlines compliances that operators must adhere to to ensure public safety.
The scheme’s applicability extends to aggregators, delivery service providers, or e-commerce entities operating within the National Capital Territory of Delhi.
Operators with 25 or more motor vehicles (2W, 3W, and 4W, excluding buses) in their fleet, utilizing a digital intermediary such as an app or web portal to connect with consumers, fall under the scheme’s purview.
Both existing and new operators are required to obtain a license within 90 days of the scheme’s notification or before commencing operations. Licenses will be valid for five years, with annual fees applicable. Electric vehicles will be exempt from fees, and a 50 percent rebate is provided for cars under two years old.
The scheme emphasizes strict enforcement, with violations incurring monetary penalties ranging from Rs 5,000 to Rs 1,00,000 per instance.
This comprehensive regulatory framework aligns with the Delhi government’s commitment to fostering sustainable, eco-friendly transportation solutions.