According to a monthly report published by the messaging platform, WhatsApp banned 18.05 lakh Indian accounts in March based on complaints received from users via the grievances channel and through its mechanism to prevent and detect violations.
The new IT rules, which came into effect last year, require large digital platforms (with over 50 lakh users) to publish compliance reports every month, mentioning the details of complaints received and action taken.
According to the latest report, 18.05 lakh Indian accounts were banned by WhatsApp between 1-31 March 2022 using the “abuse detection approach, which also includes action taken in furtherance to negative feedback received from users…” An Indian account is identified via a +91 phone number.
“This user-safety report contains details of the user complaints received and the corresponding action taken by WhatsApp and WhatsApp’s preventive actions to combat abuse on our platform. As captured in the latest Monthly Report, WhatsApp banned over 1.8 million accounts in March,” a WhatsApp spokesperson said.
It is pertinent to mention here that the Meta-owned messaging platform, WhatsApp, banned 14.26 lakh Indian accounts in February.
Meanwhile, the WhatsApp spokesperson further said that over the years, the platform has consistently invested in Artificial Intelligence and other state-of-the-art technology, data scientists and experts, and processes to keep users safe.
As many as 597 grievance reports were received, and 74 accounts were “actioned” in March 2022. Out of the total reports received, 407 pertained to ‘ban appeal’ while others were in account support, product support, and safety.
“We respond to all grievances received except in cases where a grievance is deemed a duplicate of a previous ticket. An account is ‘actioned’ when an account is banned, or a previously banned account is restored due to a complaint,” the report said.