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Scammers beware! India launches Chakshu portal to report fraudulent calls, and SMSes

The internet has become a vital part of our lives, but unfortunately, it has also become a playground for scammers. These scammers are increasingly making random calls and sending messages to trick people into giving away their money.

You’ve probably noticed that these annoying calls are becoming more frequent. The Telecom Regulatory Authority of India (TRAI) has launched a new platform called Chakshu to tackle this issue. Let’s delve into how Chakshu works and how it can help protect users.

Scam calls and messages are becoming a daily nuisance. Scammers often pretend to be from legitimate organizations, such as banks.

Chakshu, which means “eye” in Hindi, is a portal that allows users to report phone numbers suspected of being used for fraudulent activities. These fraudulent communications might appear from banks, credit card companies, digital payment platforms, SIM providers, gas connections, etc.

TRAI investigates the details when a user reports a suspicious number on Chakshu. If the number is found to be involved in fraudulent activities, its service is terminated, and necessary legal actions are taken against the culprits.

Users can report not only scam calls but also fraudulent SMS and WhatsApp messages on Chakshu. To file a report, users need to select the type of scam from predefined categories such as KYC (Know Your Customer), impersonation, fake customer care helplines, online job scams, sextortion, malicious links or websites, and others specified on the platform.

The process of using Chakshu is straightforward. Users follow simple steps to report fraudulent activities. They can even attach images or screenshots as evidence, although this is optional. Additionally, users must provide details like the date and time of the suspicious communication and a brief description of the incident.

To prevent misuse of the platform, users must also provide personal details, including their name and phone number. Verification of the phone number through a one-time password (OTP) is required to file a report successfully.

During the launch of Chakshu, Union Telecom and IT Minister Ashwini Vaishnaw, explained that Chakshu would enable Indian citizens to report fraudulent communications received via calls, SMS, or social media platforms like WhatsApp. Once such reports are received, the platform initiates a re-verification process. If the number fails re-verification, its service is disconnected.

However, it’s important to note that Chakshu is not yet available to users. While it aims to protect users from fraud, it does not handle financial-related cyber crimes. Victims of online fraud should report such incidents to cybercrime authorities by dialing 1930 or visiting

Chakshu is designed to protect against fraud, offering users a means to report and combat fraudulent communications effectively.

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