Not known for being user-friendly and subjected to various ridicule levels on social media over the years, IRCTC on December 31 unveiled a new avatar of its e-ticketing website.
Some of the features include improved payment pages for easy selection, prompts for review of journey and cache system to give current status with accuracy and faster speeds, easy predictive entry of saved passenger details, the one-click start of booking of the selected class, and train.
Launching the revamped website, Railway Minister Piyush Goyal said it gives him immense satisfaction to launch this initiative on the last day of a very challenging year and thanked the employees of Indian Railways for their efforts.
“Despite the challenges brought by the COVID-19 pandemic, Indian Railways employees showed tremendous grit by ensuring the services are not disrupted. I say it with immense pride that throughout the year, no employee of Railways shied away from doing extra work and put in unflinching efforts so that the country’s economy and the stakeholders of Indian Railways do not suffer,” Goyal said.
Goyal also said IRCTC should aim to make a new website that would be the best globally.
Railway Board Chairman and CEO VK Yadav reiterated the importance of giving users the facility of easy navigation, and the changes have been incorporated keeping that factor in mind.
“I am confident the revamped website will give users a seamless experience while booking tickets, and from the new year, it will immensely benefit travelers using the services of Indian Railways,” he said.